PRIVACY POLICY
1. Introduction
We're at Green City Real Estate (“Company”, “we”, “us”) take your privacy seriously and are committed to keeping your personal information safe and secure. We value our clients' trust and strive to be as transparent as possible about what data we collect, how we use it and how we protect it.
This Policy describes the sources and categories of personal data we may collect, the purposes of processing it, and how we use, store, protect and disclose this information.
2. Consent to data processing
By visiting or using the website greencityre.com, mobile applications or other Green City Real Estate platforms, users confirm that they have read this Policy, understand its content and agree to the terms of processing their personal data.
If you do not agree to this Policy, please refrain from using our services.
3. Sources of personal data
We may collect your personal information from a variety of sources, including:
- our website greencityre.com and associated subdomains;
- emails, feedback forms, applications and other online communication tools;
- social networks (Facebook, Instagram, LinkedIn, etc.), where Green City Real Estate pages are presented;
- phone calls, chatbots, messengers (WhatsApp, etc.) and customer support services;
- online and offline registration forms, surveys and questionnaires;
- information collected automatically when using the site (IP address, browser type, geolocation, etc.);
- data from publicly available sources or from our partners (banks, government agencies, advertising networks, etc.).
4. Information we collect
Depending on the nature of the interaction, we may process the following categories of data:
- Contact details: name, phone number, e-mail, residential address.
- Identity data: passport details, citizenship (if necessary in real estate transactions).
- Web data: website browsing history, IP address.
- Financial data (if applicable): payment details, transaction confirmations.
- Other informationprovided voluntarily by you when interacting with us.
5. Legal basis for processing
We process your personal data on the following grounds:
- your consent;
- the need to comply with contractual obligations;
- the need to comply UAE legal requirements;
- the Company's legitimate interests (for example, improving the quality of service, protecting against fraud).
6. Purposes of using information
We use collected data to:
- providing and improving our services;
- communication with customers, responding to inquiries and requests;
- selection and offer of real estate properties;
- concluding contracts and supporting transactions;
- sending information and marketing materials (with your consent);
- analyzing the site's performance and improving the quality of service;
- compliance with legal requirements and protection from fraud.
7. Transfer of personal data to third parties
We may share personal data with:
- UAE government agencies if there are legal grounds;
- banks and payment systems for conducting financial transactions;
- contractors and IT service providers (e.g. hosting, CRM);
- our partners (developers, agents, legal advisors) — solely as part of the execution of contracts or transactions.
In all cases, we require confidentiality and data protection.
8. Cross-border data transfer
Personal data may be stored and processed outside the UAE. At the same time, the Company takes all necessary measures to ensure their adequate protection in accordance with this Policy and applicable legislation.
9. Data storage and protection
Your personal data is stored on secure servers and processed in accordance with applicable law. We use organizational and technical measures to protect data from unauthorized access, alteration or leakage.
Data is retained only for the period necessary to achieve the purposes for which it was collected, or longer if required by law.
10. Your rights
You have the right to:
- request access to your personal data;
- request their correction or deletion;
- restrict or object to data processing;
- withdraw consent to data processing at any time.
To exercise your rights, you can contact us using the contacts below.
11. Responsibility of the parties
The company takes all reasonable measures to protect your data, but is not responsible for the actions of third parties who gain access to information beyond our control (for example, due to communication errors, unauthorized access to your devices, etc.).
The user undertakes to provide accurate data and is responsible for its relevance.
12. Policy updates
We may update this Policy from time to time. All changes will be posted on the site greencityre.com. We recommend that you review the Policy periodically to keep up to date with the latest version.
13. Final provisions
This Policy is governed by the laws of the United Arab Emirates. All possible disputes are subject to review in the competent UAE courts. The policy comes into effect from the date of its publication on the website.
14. Contact us
If you have any questions about this Privacy Policy or the processing of personal data, please contact us:
Email: info@greencityre.com
Phone: +971 58 582 3377
Office address: Office 305, Binghatti House, JVC, Dubai, UAE
