PRIVACY POLICY

1. Introduction

We at Green City Real Estate (hereinafter "Company," "we," "us") take the protection of your privacy seriously and are committed to ensuring the safety and security of your personal information. We value the trust of our clients and strive to provide maximum transparency regarding what data we collect, how we use it, and how we protect it.
This Policy describes the sources and categories of personal data we may collect, the purposes of their processing, as well as the procedures for using, storing, protecting, and disclosing this information.

2. Consent to Data Processing

By visiting or using the website greencityre.com or other Green City Real Estate platforms, users confirm that they have read this Policy, understand its contents, and agree to the conditions of processing their personal data.
If you do not agree with this Policy, please refrain from using our services.

3. Sources of Personal Data

We may collect your personal information from various sources, including:
- Our website greencityre.com and related subdomains;
- Emails, feedback forms, applications, and other means of online communication;
- Social media (Facebook, Instagram, LinkedIn, etc.) where Green City Real Estate pages are represented;
- Phone calls, chatbots, messengers (WhatsApp, etc.), and customer support services;
- Online and offline registration forms, surveys, and questionnaires;
- Information collected automatically when using the website (IP address, browser type, geolocation, etc.);
- Data from publicly available sources or from our partners (banks, government agencies, advertising networks, etc.).

4. Information We Collect

Depending on the nature of the interaction, we may process the following categories of data:
- Contact information: name, phone, email, address.
- Identification data: passport data, citizenship (if necessary for real estate transactions).
- Web data: history of page visits, IP address.
- Financial data (if applicable): payment details, transaction confirmations.
- Other information provided by you voluntarily when interacting with us.

5. Legal basis for processing

We process your personal data on the following grounds:
- Your consent;
- Necessity to fulfill contractual obligations;
- Necessity to comply with UAE legislation requirements;
- Legitimate interests of the Company (for example, improving service quality, fraud prevention).

6. Purposes of Information Use

We use the collected data for:
- Providing and improving our services;
- Communicating with clients, responding to inquiries and requests;
- Selecting and offering real estate properties;
- Concluding contracts and managing transactions;
- Sending informational and marketing materials (with your consent);
- Analyzing website performance and improving service quality;
- Complying with legal requirements and fraud prevention.

7. Disclosure of Personal Data to Third Parties

We may disclose personal data to:
- UAE government agencies where legally required;
- Banks and payment systems for conducting financial transactions;
- Contractors and IT service providers (e.g., hosting, CRM);
- Our partners (developers, agents, legal consultants) — exclusively for fulfilling contracts or transactions.
In all cases, we require compliance with confidentiality and data protection obligations.

8. Cross-Border Data Transfer

Personal data may be stored and processed outside the UAE. In such cases, the Company takes all necessary measures to ensure proper protection in accordance with this Policy and applicable legislation.

9. Data Storage and Protection

Your personal data is stored on secure servers and processed in accordance with applicable legislation. We implement organizational and technical measures to protect data from unauthorized access, alteration, or disclosure.
Data is retained only for as long as necessary to achieve the purposes for which it was collected, or longer if required by law.

10. Your Rights

You have the right to:
- Request access to your personal data;
- Request correction or deletion of your data;
- Restrict or object to data processing;
- Withdraw consent to data processing at any time.
To exercise your rights, you can contact us using the details provided below.

11. Liability of Parties

The Company takes all reasonable measures to protect your data; however, it is not responsible for actions of third parties who gain access to information outside our control (for example, due to communication errors, unauthorized access to your devices, etc.).
Users agree to provide accurate data and are responsible for keeping it up to date.

12. Policy Updates
We may update this Policy from time to time. All changes will be published on greencityre.com. We recommend reviewing the Policy periodically to stay informed of the current version.

13. Final Provisions
This Policy is governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the competent courts of the UAE. The Policy takes effect from the date of its publication on the website.

14. Contact Information
If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:
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Email: info@greencityre.com
Phone: +971 58 582 3377
Office Address: Office 305, Binghatti House, JVC, Dubai, UAE